The State Programs Facilitated Enroller is primarily responsible for assisting individuals with enrollment and renewal applications through the Health Benefits Exchange (NY State of Health) system. This includes reviewing taxes, payroll stubs, and other income documents and reviewing eligibility within Health Benefits Exchange (NY State of Health) and EMEDNY systems according to NYS Department of Health (NYSDOH) guidelines. The State Programs Facilitated Enroller, Level III duties will also include conducting outreach and enrollment calls, working directly with customers at designated off-site locations to assist them with completing their applications, assisting with the NYSOH inquiry process, answering questions regarding specific Staten Island Health Plan (SIHP) plans offered through NYSOH processing member recertification applications, adds, changes and terminations. The Facilitated Enroller will also handle renewals over the phone, and, as needed, customer service events, or additional questions. All candidates must conduct themselves in accordance with regulations and instruction set forth by NYS and the Federal government. In addition, the Facilitated Enroller must have transportation in order to attend off-site appointments and events. Traveling to designated locations will be required, as well as travel to SIHP offices on a regular basis.
ESSENTIAL DUTIES & RESPONSIBILITIES
High school diploma or GED. Associates degree preferred.
SKILLS & ABILITIES
Staten Island Health Plan offers a competitive salary and full benefits.
Please send a resume to Ashley Restaino at firstname.lastname@example.org.