Staten Island PPS is offering a platform for PPSs statewide to identify individuals and families in their respective service areas who wish to report any new or worsening needs during the COVID outbreak. The COVID-19 chat bot is simple, fast, and designed to identify SDOH gaps. The SI PPS network is currently using the tool with great effect and connecting individuals to community resources. The primary source of the contacts has been clients engaged via the PAM initiative, care coordination outreach, our SDOH surveys and rosters provided by our network partners who wish to engage their patients. Our partners are using these self-reported results to contact the respondents and coordinate with healthcare providers and local community-based health and social care providers. If you would like to sample the tool use the direction below:
How to Access the SI PPS COVID-19 Bot:
Text START to 646-971-9798 to begin
Should you have interest in understanding how you can deploy this tool in your region please contact JConte@statenislandpps.org or AChen@statenislandpps.org.