Provider Resources

Provider Materials

To support the launch of SCNs, we are providing the materials below for HRSN service providers and health care providers. Please note that Medicaid Members or advocates are not the intended audiences, and we will provide separate Member-facing marketing materials closer to the launch of the program. 

Provider Complaints

If any provider has an issue or complaint engaging with our Social Care Network, you may submit a complaint to the New York State Office of Health Insurance Programs (OHIP) or to our Social Care Network directly. If you are a Medicaid member that wishes to report a complaint, please visit statenislandpps.org/member-services.

To submit a complaint to the Social Care Network lead entity, please complete this form. Upon receipt, we will review the complaint. A member of our staff may contact you for more information. Providers will receive a response from the Social Care Network lead entity within 7 business days.

To submit a complaint to OHIP:

• Send an email to SDH@health.ny.gov.
• The email should include:
  • Name of the organization submitting a complaint
  • Name of the Social Care Network lead entity (Staten Island PPS)
  • A narrative description of the complaint
  • Timeframe of when the event occurred

Upon receipt, OHIP will review the complaint and engage with the Social Care Network to resolve the issue. OHIP may share a response with the stakeholder submitting the response with the resolution or path to resolution, as needed.